You need many soft skills to interact with your clients. Whether in person, on the phone or through email, you must sound courteous, polished and humane.
Many factors mould our character and behaviour. A lot depends on our upbringing, education and people with whom we spend most of our time. But, there is always a scope of development. Our attitude, communication skills, and personality traits can change with time and training.
BloombergSen Investment Partners is a top-ranked investment counselling firm located in Toronto, Canada. The firm has acquired its top status due to its customer-centric approach.
Developing these soft skills is essential to your professional as well as personal growth. They characterize how you interact in a relationship with others.
Unlike technical or hard skills, it is challenging to measure the quality of soft skills. Therefore, learning those skills can take time. You develop personality traits gradually by practising soft skills every day.
What are soft skills?
The list of soft skills isn’t exhaustive. It can include any number of personality traits including communication, attitude, creative thinking, integrity, work ethic, decision making and many more.
Here are 3 soft skills that will help you excel in client service jobs
Clear communication is essential to exchange information accurately between two parties. Others should understand what you speak or write. You waste your efforts otherwise and fail to make an impression on people.
In a client service job, clear communication skills can make a difference. If you can understand what your customer wants to say and deliver a solution clearly and concisely, you win half the battle.
Whether you talk to your client over the phone or communicate via email or chat, always keep a positive tone, speak or write short sentences, be assertive but polite and make your clients feel that you are open to feedback.
Your positive attitude can take you a long way not only in a client servicing role but everywhere in life. Show your customers that you are happy to help them. If a conflict arises, be calm and listen to your clients. It can be overwhelming at times, but in a client service role, patience is the key. Be vocal about your products and services but don’t bombard your clients with unsolicited advice. Encourage your customers to reach out to you for their problems and provide them with timely assistance.
We recommend reading more about Jonathan Bloomberg to understand how a positive attitude can help you win and retain your clients.
High Emotional Quotient
You may not need to be highly intelligent to manage your clients. But, you can handle your customers well if you are emotionally strong. In a client service role, you will face many unhappy and angry clients. How you deal with them can make you stand out. Be patient with an upset client, listen to their complaints and assure them of a timely solution. Ensure that you communicate the issue to the concerned person and provide solutions to your clients as promised.